Office Manager/Customer Service
About The Position
Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our shop-at-home model makes purchasing flooring seamless and convenient for homeowners. Locally, our Montgomery County team proudly maintains a 4.9-star Google rating with over 200 five-star reviews — and we are growing. We are seeking an exceptional Office Manager who will serve as the operational hub and customer experience champion of our business. This is a highly independent, ownership-driven role. While you will collaborate closely with the sales team and franchise owners, you will often be the primary team member working in the office while the sales team is in the field meeting clients. This position is ideal for someone who enjoys autonomy, takes initiative without being prompted, and takes pride in keeping a business running smoothly behind the scenes.
Requirements
- Is warm, friendly, and naturally customer-focused
- Has strong communication skills, especially over the phone
- Is highly organized and detail-oriented
- Is comfortable managing multiple priorities in a fast-paced environment
- Works confidently and productively without constant supervision
- Enjoys being the primary in-office point person
- Takes initiative and solves problems proactively
- Is tech-savvy and comfortable learning systems
- Has experience with QuickBooks Online
- If you prefer structure, autonomy, and ownership over micromanagement, this role offers the opportunity to truly make it your own.
Responsibilities
- Respond promptly to inbound leads and schedule appointments for the sales team
- Follow up on open proposals to help convert opportunities into booked jobs
- Answer customer calls and return messages quickly and professionally
- Reconfirm appointments and installation dates
- Send preparation instructions and ensure customers feel informed and confident
- Assist with local marketing initiatives including direct mail campaigns
- Execute email marketing campaigns using CRM segmentation
- Manage and post to Google, Facebook, Instagram, and other social platforms
- Help increase local visibility, engagement, and brand awareness
- Schedule installations at the convenience of the customer
- Order products accurately and track deliveries
- Communicate start dates and timelines clearly
- Meet weekly with the sales team to review customer expectations and product orders
- Keep Salesforce updated daily with job status and scheduling
- Maintain accurate and up-to-date records in Salesforce
- Add new leads and customers
- Record deposits and update job statuses
- Order samples and track product orders
- Keep calendars accurate and organized
- Invoice customers for deposits and final balances (Salesforce & PNC Portal)
- Submit weekly business expenses in QuickBooks Online
- Pull reports from Salesforce
- Maintain a marketing expense tracker
- Attend weekly meetings with franchise owners
- Participate in training seminars as needed
- Operate in alignment with Floor Coverings International’s core values
Benefits
- Paid time off
- Training & development
- Paid training provided
- 10 days paid vacation (accrued annually)
- 8 paid major holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
