Office Manager - Customer Service and Operations

The Cake Bake Shop Admin LLC • Carmel, IN

5d

About The Position

As an Office Manager at the Cake Bake Shop, your primary role will be to oversee administrative employees and various customer service tasks. You will play a crucial role in ensuring efficient operations, exceptional customer service, and effective communication with Disney managers. This role will require you to handle customer service calls, reservations, pre-orders, shipping orders, and a variety of administrative responsibilities. Here's a detailed description of your job role: Core Objectives of the Role (this list is not all inclusive) :

Requirements

• Proficient in Google Workspace applications (e.g., Gmail, Google Docs, Google Sheets) to manage documents, emails, and schedules effectively
• Maintain a high level of professionalism in all interactions with customers and colleagues, and privacy
• Demonstrates the ability to solve customer issues and address operational challenges effectively
• Be a self-starter, able to work independently and take initiative when necessary
• Experience in maintaining inventory and managing office supplies
• Pays close attention to detail in order processing, reservations, and maintaining records
• Possesses strong written and verbal communication skills to interact with customers and internal teams effectively

Responsibilities

• Overseeing employees: Office Administrators and publish schedules for office team
• Customer Service: Customer service calls, inquiries, and provide excellent support to ensure a positive experience
• Reservations: Manage and coordinate reservations efficiently, ensuring availability and accurate booking
• Pre-orders: Take and process pre-orders from customers, including handling payment transactions
• Order Fulfillment: Assist with shipping and delivery orders, organize pick-up orders, and ensure accurate delivery
• Communication: Maintain regular communication with Disney location managers, Warehouse manager, Director of Operations, and Controller addressing any operational concerns and coordinating activities effectively
• Supply Management: Monitor and replenish office supplies to ensure a well-equipped and organized workspace
• Partnerships: Work closely with our Accounts Manager regarding partnership deals
• Availability: Be available to work on weekdays, weekends, accommodating a flexible schedule of 45 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees