DOC Decatur CC Office Coordinator Grievances

State of Illinois•Decatur, IL

2d•Onsite

About The Position

The Illinois Department of Corrections (IDOC) is seeking a dedicated office coordinator to work as part of a multi disciplinary team in the clinical department. This position will assist the IDOC facility on processing grievances within the facility. This person will need to have strong attention to detail, integrity and ability to effectively communicate with multiple parties. We encourage all interested and qualified individuals to apply.

Requirements

Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college OR requires completion of high school and two (2) years of related office experience OR requires two (2) years of independent business experience.
Requires ability to keyboard accurately 30 words per minute.
Requires ability to pass the IDOC/IDJJ background check.
Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.

Nice To Haves

Prefers at least one (1) year of working experience dealing with grievances at the workplace.
Prefers at least one (1) year of working experience gathering information for report preparation.
Prefers at least one (1) year of working experience responding to inquiries from higher level staff and the public.
Prefers at least one (1) year of working experience using computer systems.
Prefers at least one (1) year of working experience organizing and filing paperwork.

Responsibilities

Provides a general review of initial incoming grievances for indications of Prison Rape Elimination Act (PREA), Americans with Disabilities Act (ADA) or concerns of imminent danger.
Serves as unit secretary providing specialized office support functions.
Receives and directs phone calls and messages to Clinical Services staff.
Copies and distributes grievances, correspondence, memoranda and other reports in an accurate and timely manner.
Serves as a member of the internal facility review team, conducting facility reviews in an accurate and timely manner.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Flexible work schedules in some program areas (flexible time and hybrid options)
Health, life, vision, and dental insurance
12 weeks paid maternity/paternity leave
Pension Plan – vesting at 10 years for Tier II
Full 20-year retirement awards free health insurance during retirement
Deferred compensation and other pre-tax benefits programs
Paid state holidays 13-14 days annually
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, sick, and vacation rates modified for 12-hour work schedules. (As applicable.)
Employee Assistance Program and/or mental health resources