Office Coordinator - Phys Prac
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking organization, ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and honored five times with the American Nurses Credentialing Center's Magnet(tm) distinction for nursing excellence. Several of its hospitals received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, highlighting LVHN's commitment to teamwork, compassion, and technology in delivering exceptional health care. The Office Coordinator position involves coordinating administrative duties for daily physician practice operations and serving as a resource for front-line scheduling colleagues. This role provides education and support to clerical staff and acts as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.
Requirements
- High School Diploma/GED
- 3 years Physician's office practice
- Ability to work with interruptions and adapt to rapidly changing priorities.
- Ability to provide coaching and feedback.
- Exceptional organizational skills and communication skills.
- Knowledge and working use of medical terminology.
- Proficient computer skills.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Nice To Haves
- Associate’s Degree Business administration
- Supervisory experience.
Responsibilities
- Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
- Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
- Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
- Functions as a team member to support practice and network goals and objectives.
- Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment.
- Supports members of care delivery team and quality initiatives.
- Assists with supporting service recovery efforts and patient communication.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
