Office Coordinator/ Owner assistant

Closet Factory Indianapolis • Indianapolis, IN

7d • Onsite

About The Position

Join Our Team as an Office Coordinator! Are you passionate about helping others transform their living spaces into havens of organization and tranquility? Do you thrive on providing top-notch customer service and assisting individuals in achieving their home organization goals? If so, we want you to be a part of our team! Company Overview: At Closet Factory Indianapolis, we specialize in revolutionizing homes through innovative organization solutions. From decluttering chaos to maximizing space efficiency, we are dedicated to helping our customers create environments that inspire peace and productivity! Position: Office Coordinator Location: 3250 North Post Road Suite 265 Indianapolis, IN 46226 Responsibilities: Serve as the first point of contact for customers, providing exceptional assistance via phone, email, and live chat. Address inquiries regarding our products, services, and order status with professionalism and empathy. Guide customers through the selection and customization process, offering personalized recommendations based on their needs. Resolve customer concerns and issues promptly and effectively, striving to exceed expectations in every interaction. Collaborate closely with our sales and operations teams to ensure seamless order fulfillment and customer satisfaction. Maintain accurate records of customer interactions and transactions, utilizing our CRM system to track and follow up on inquiries. Qualifications: Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong problem-solving abilities and a commitment to delivering solutions-oriented service. Previous experience in customer service or a related field is preferred, but not required. A passion for home organization and a genuine desire to help others achieve their goals. Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail. Proficiency in using computers and navigating software systems. Benefits: Competitive compensation package with opportunities for growth and advancement. Comprehensive training and ongoing support to ensure your success in the role. A collaborative and inclusive team environment, where your contributions are valued and recognized. Discounts on our products and services to enhance your own home organization journey. Competitive PTO, vacation, and paid holiday schedule. Health and dental benefits. If you're ready to make a difference in the lives of others while embarking on a rewarding career path, we invite you to apply for our Customer Service Representative position today! Join us in helping individuals turn their houses into homes they love. Apply now and be a part of our journey to bring organization and harmony to every household.

Requirements

• Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
• Strong problem-solving abilities and a commitment to delivering solutions-oriented service.
• A passion for home organization and a genuine desire to help others achieve their goals.
• Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail.
• Proficiency in using computers and navigating software systems.

Nice To Haves

• Previous experience in customer service or a related field is preferred, but not required.

Responsibilities

• Serve as the first point of contact for customers, providing exceptional assistance via phone, email, and live chat.
• Address inquiries regarding our products, services, and order status with professionalism and empathy.
• Guide customers through the selection and customization process, offering personalized recommendations based on their needs.
• Resolve customer concerns and issues promptly and effectively, striving to exceed expectations in every interaction.
• Collaborate closely with our sales and operations teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain accurate records of customer interactions and transactions, utilizing our CRM system to track and follow up on inquiries.

Benefits

• Competitive compensation package with opportunities for growth and advancement.
• Comprehensive training and ongoing support to ensure your success in the role.
• A collaborative and inclusive team environment, where your contributions are valued and recognized.
• Discounts on our products and services to enhance your own home organization journey.
• Competitive PTO, vacation, and paid holiday schedule.
• Health and dental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees