Office Coordinator GCM

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

The Office Coordinator GCM position is a full-time, benefits-eligible role within the 37851 Carolinas Medical Center - Lifeshare: Organ department, working 40 hours per week, Monday-Friday from 8 am to 5 pm. This role involves supervising the front office and performing Patient Care Coordinator activities, including staff management, auditing for accuracy, maintaining quality control, and managing daily, weekly, and monthly schedules. The coordinator also assists with interviewing new staff, coordinating cross-training, and providing coverage for certain positions. They will support the Practice Manager, covering non-clinical aspects, facility and equipment needs, patient satisfaction, and handling patient complaints during the manager's absence. Additional duties include verifying patient eligibility, establishing payment plans, purchasing office and medical supplies, filing insurance, and distributing refunds. Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from Advocate Aurora Health and Atrium Health. It provides care in Illinois, the Carolinas, Georgia, and Alabama, serving nearly 6 million patients. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, headquartered in Charlotte, North Carolina. It employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and is committed to providing equitable care, contributing over $6 billion in annual community benefits.

Requirements

High School Diploma or GED.
Excellent customer service skills.
Computer skills.
Communication skills.
Ability to speak and read English very well.
Ability to deal effectively with patients, staff and physicians.
Ability to analyze data or report information.
Ability to search for solutions.
Ability to direct activities of others.

Nice To Haves

Medical office experience.
Medical terminology knowledge.
Supervision experience.

Responsibilities

Supervises the front office.
Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules.
Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions.
Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints.
Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances.
Purchases office and medical supplies.
Files insurance.
Distributes refunds.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs.
Competitive compensation.
Generous retirement offerings.
Programs that invest in your career development.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.