Office Cashier

American Furniture Warehouse • Broomfield, CO

20h • Onsite

About The Position

The Front Office Cashier plays a critical customer service role by providing customers with fast, friendly, accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.

Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud
• Professional Appearance
• Knowledge of our company values of accountability, honesty, and safety for our employees and customers
• Positive attitude with strong interpersonal skills
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations
• Ability to apply technology, including Ipads, storis, excel, and Windows
• Commitment to AFW’s safety policies and procedures and ability to promote awareness
• Basic reading, arithmetic, writing, and oral communication skills
• Pass a pre-employment drug screen and background check upon the job offer

Responsibilities

• Provide customers with fast, friendly, accurate service
• Provide excellent customer service
• Efficiently and accurately complete sales and service transactions at the cash registers
• Handle customer issues that may arise on the sales floor
• Take ownership of enhancing the customer experience
• Address customer complaints and resolve problems as needed
• Partner with selling and sales support associates to provide superior customer service (i.e., assist customers and answer phones)
• Leverage technology to facilitate the customer experience
• Complete customer transactions accurately and efficiently at point-of-sale
• Execute consistent operational and selling processes (i.e., credit application process)
• Educate customers and employees on our Satisfaction Guaranteed return policy
• Assist in resolving fundamental customer issues
• Assist with merchandise support tasks (i.e., maintenance, straightening merchandise)
• Use primary internet navigation to access and print information/reports
• Respond to public address system announcements
• Identify and read reports, tickets, and UPC labels
• Recognize, identify, and use merchandise and necessary reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees