DOC Southwestern Illinois CC Office Associate Visit Coordinator

State of Illinois•East St. Louis, IL

7d•Onsite

About The Position

The Illinois Department of Corrections is seeking a detailed and energetic Visitor Coordinator. The ideal candidate will serve as the Visitor Coordinator to the Clinical Services unit that is providing services for a growing population of individuals in custody. We encourage all qualified applicants to apply.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school and two (2) years of office experience.
Requires the ability to keyboard 45 words per minute.
Requires ability to pass the IDOC/IDJJ background check.
Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.

Responsibilities

Coordinates and completes tasks that allow individuals in custody to communicate with civilians.
Receives inquiries/questions/complaints from individuals in custody and civilians related to video visitation, individuals in custody telephone system, MP3 players/software and electronic messaging.
Receives and reviews potential visitor information forms (PVI) from civilians, communicates with civilians to complete forms, routes PVI forms for approval.
Prints daily video/in-person visitation schedules and delivers schedules to appropriate staff.
Serves as back up to clerical staff in Clinical Services.
Serves as back up receptionist for Clinical services.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Flexible work schedules in some program areas (flexible time and hybrid options)
Health, life, vision, and dental insurance
12 weeks paid maternity/paternity leave
Pension Plan – vesting at 10 years for Tier II
Full 20-year retirement awards free health insurance during retirement
Deferred compensation and other pre-tax benefits programs
Paid state holidays 13-14 days annually
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, sick, and vacation rates modified for 12-hour work schedules. (As applicable.)
Employee Assistance Program and/or mental health resources