Office Associate II
About The Position
You will be responsible for providing administrative and customer service support to OCFS's Early Care and Education Unit, including the Child Care Affordability Program (CCAP). During the business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, you will work on site to respond to inquiries from families and childcare providers, review and process documentation, maintain accurate records, and support daily operations to ensure timely and efficient program delivery. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.
Requirements
- To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Nice To Haves
- Experience with Microsoft Word, Excel, or comparable office applications is preferred.
Responsibilities
- Review and process documentation for accuracy, completeness, compliance, and general case status inquiries.
- Respond to phone and email questions, complete case notes, and update internal systems to ensure accurate records.
- Manage vendor code requests and follow established procedures to ensure accuracy and timeliness.
- Perform routine secretarial and office-support duties, including ordering supplies, maintaining the copy room, preparing mail, and reviewing documents as needed
- Provide coverage and assist with other administrative tasks as assigned to support overall unit operations
Benefits
- Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
- Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
- State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
1-10 employees
