Office Secretary II

Frederick County-posted 9 days ago
Full-time • Entry Level
Onsite • Frederick, MD
101-250 employees
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This full-time contractual position will monitor and respond to the public by providing program information, scheduling appointments, and enrolling WIC applicants. This position will manage inquiries and appointment requests that arrive through the WOW Client Portal Queue, resolve issues, forward requests as appropriate, and ensure accuracy of self-made appointments, all while determining WIC Program eligibility in compliance with federal and state policies and procedures. This position will also initiate on-site WIC appointments by entering, updating, and verifying participant eligibility and demographic data into the WOW system, as well as provide secretarial support to the WIC program.

  • Monitor and respond to the public by providing program information
  • Schedule appointments
  • Enroll WIC applicants
  • Manage inquiries and appointment requests that arrive through the WOW Client Portal Queue
  • Resolve issues
  • Forward requests as appropriate
  • Ensure accuracy of self-made appointments
  • Determine WIC Program eligibility in compliance with federal and state policies and procedures
  • Initiate on-site WIC appointments by entering, updating, and verifying participant eligibility and demographic data into the WOW system
  • Provide secretarial support to the WIC program
  • Graduation from an accredited high school or possession of a high school equivalency certificate.
  • Two years performing secretarial or clerical work involving typing duties.
  • Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
  • Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
  • Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
  • Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
  • Bilingual in English and Spanish.
  • Office experience working in a health care setting.
  • Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
  • As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled.
  • The State of Maryland will subsidize the remaining 75% of the cost for these benefits.
  • You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
  • Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
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