Office Associate II

Department of Health and Human Services•Augusta, ME

2d•$18 - $26•Onsite

About The Position

Delivers essential office and administrative support to the Office of Aging and Disability Services (OADS), specifically within the Long-Term Support Services Unit. Complete accurate and timely classification data entry of Medicaid eligibility for individuals receiving Long Term Care (LTC) under MaineCare. Answer routine telephone calls for OADS and quickly route callers to correct resources. Create spreadsheets and perform data entry and management. Organize, record, and maintain computerized and manual files. Operate technical office materials and equipment according to set procedures. Perform multiple office support functions related to business and other OADS operational needs. Comply with confidentiality requirements and other security protocols. Provide excellent customer service.

Requirements

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice. If you do not provide this information, your application may not be processed.
Outlook or comparable email applications
Excel or comparable spreadsheet applications
MS Word or comparable word processing applications
Receptionist and customer assistance by phone
Data entry (entering data and narratives)
Keyboarding (words per minute).

Responsibilities

Delivers essential office and administrative support to the Office of Aging and Disability Services (OADS), specifically within the Long-Term Support Services Unit.
Complete accurate and timely classification data entry of Medicaid eligibility for individuals receiving Long Term Care (LTC) under MaineCare.
Answer routine telephone calls for OADS and quickly route callers to correct resources.
Create spreadsheets and perform data entry and management.
Organize, record, and maintain computerized and manual files.
Operate technical office materials and equipment according to set procedures.
Perform multiple office support functions related to business and other OADS operational needs.
Comply with confidentiality requirements and other security protocols.
Provide excellent customer service.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.

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