Office Associate II
About The Position
The Office Associate II position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5. Partial telework schedule may be available with management approval. The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to: o Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens o Communicating with parents, answering questions, and providing information about the child support program o Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly o Telephone Customer Service o Building cases and managing contact with individuals applying for child support services o Document imaging and indexing o Scheduling genetic testing o Assisting with general office duties
Requirements
- training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
- All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Responsibilities
- Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
- Communicating with parents, answering questions, and providing information about the child support program
- Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
- Telephone Customer Service
- Building cases and managing contact with individuals applying for child support services
- Document imaging and indexing
- Scheduling genetic testing
- Assisting with general office duties
Benefits
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
- State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
