Office Associate II

State of Maine•Augusta, ME

1d•$18 - $26•Onsite

About The Position

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human Services (DHHS) Opening Date: January 7, 2026 Closing Date: January 21, 2026 Job Class Code: 6542 Grade: 13 (80) Salary: $17.73 - $25.53 per hour This is inclusive of a 2.50% recruitment and retention stipend Position Number: 02000-3384 Location: This is a full-time position located in Augusta. Core Responsibilities: • Delivers essential office and administrative support to the Office of Aging and Disability Services (OADS), specifically within the Long-Term Support Services Unit. • Complete accurate and timely classification data entry of Medicaid eligibility for individuals receiving Long Term Care (LTC) under MaineCare. • Answer routine telephone calls for OADS and quickly route callers to correct resources. • Create spreadsheets and perform data entry and management. • Organize, record, and maintain computerized and manual files. • Operate technical office materials and equipment according to set procedures. • Perform multiple office support functions related to business and other OADS operational needs. • Comply with confidentiality requirements and other security protocols. • Provide excellent customer service. Minimum Qualifications: To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I. Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice. If you do not provide this information, your application may not be processed. 1. Outlook or comparable email applications; 2. Excel or comparable spreadsheet applications; 3. MS Word or comparable word processing applications; 4. Receptionist and customer assistance by phone; 5. Data entry (entering data and narratives) 6. Keyboarding (words per minute). Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine. Application Information: For additional information about this position please contact Kathryn Temple at [email protected] To apply complete the application, upload a current resume and a cover letter addressing the skills listed above. Please submit all documents or files in PDF or Word format. To request a paper application, please contact [email protected]

Requirements

To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Please submit a cover letter rating your skills in each of the following tasks/tools as: expert, skilled or novice. If you do not provide this information, your application may not be processed.
Outlook or comparable email applications
Excel or comparable spreadsheet applications
MS Word or comparable word processing applications
Receptionist and customer assistance by phone
Data entry (entering data and narratives)
Keyboarding (words per minute).

Responsibilities

Delivers essential office and administrative support to the Office of Aging and Disability Services (OADS), specifically within the Long-Term Support Services Unit.
Complete accurate and timely classification data entry of Medicaid eligibility for individuals receiving Long Term Care (LTC) under MaineCare.
Answer routine telephone calls for OADS and quickly route callers to correct resources.
Create spreadsheets and perform data entry and management.
Organize, record, and maintain computerized and manual files.
Operate technical office materials and equipment according to set procedures.
Perform multiple office support functions related to business and other OADS operational needs.
Comply with confidentiality requirements and other security protocols.
Provide excellent customer service.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

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