Office Associate II - Limited Period
About The Position
The Department of Marine Resources (DMR) landings program and licensing division is seeking applicants for an Office Associate II position within the Biological Monitoring & Assessment Division/Bureau of Marine Science. This is a limited period, office support role based in the Augusta office at the Marquardt Building. The position involves significant outreach work with lobster harvesters to ensure 100% reporting compliance, assisting with electronic reporting, and providing support for licensing activities. Responsibilities include contacting harvesters regarding incomplete or failed reports, guiding them through electronic reporting, performing data entry for license applications into the LEEDS database, issuing tags, assisting walk-in clients, and covering for licensing staff. The role also involves assisting harvesters and dealers with license application issues (mail, in-person, online), handling reporting-related inquiries, managing phone calls on a rotating schedule, and assisting with deposit and tag orders. The position requires strong communication and organizational skills and the ability to work with limited supervision, splitting time between the Landings Program and Licensing Division.
Requirements
- Strong communication skills.
- Strong organizational skills.
- Ability to work with limited supervision.
- Training, education, or experience in office and administrative support work demonstrating competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks.
- Ability to use independent decision-making on appropriate processes, information to process, and actions to take in accordance with standard procedures.
- Assumes the qualifications of Office Assistant I, Office Assistant II, and Office Associate I.
Nice To Haves
- Knowledge of relational database structure and implementation.
- Experience in Microsoft Access.
- Experience in Excel.
Responsibilities
- Contact harvesters and explain reporting requirements for incomplete or failed reports.
- Assist industry with electronic reporting outreach, including answering questions and guiding them through the process.
- Assist licensing in data entry of license applications into the Licensing Database (LEEDS).
- Issue tags based on license type.
- Assist with walk-ins at the counter.
- Cover in the absence of licensing staff.
- Assist harvesters and dealers with issues related to submitting license applications (mail, in person) or obtaining licenses online.
- Handle questions related to reporting that come into licensing.
- Cover phones on a rotating schedule and direct calls appropriately.
- Assist with deposit and tag orders on a rotating basis.
Benefits
- 13 paid holidays
- 12 days of sick leave annually
- 3+ weeks of vacation leave annually (accrual increases with years of service)
- Personal leave (for overtime-exempt employees)
- Health Insurance Coverage (State of Maine pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (decreases employee-only premiums by 5%)
- Dental Insurance (State of Maine pays 100% of employee-only dental premiums)
- Retirement Plan (State of Maine contributes at least 14.11% of pay to the Maine Public Employees Retirement System (MainePERS))
- Gym Membership Reimbursement (up to $40 per month)
- Health and Dependent Care Flexible Spending Accounts
- Public Service Student Loan Forgiveness
- Living Resources Program (employee assistance program)
- Parental leave (42 consecutive calendar days of fully paid parental leave for all welcoming parents, including fathers and adoptive parents)
- Additional, unpaid leave may also be available, under the Family and Medical Leave Act
- Voluntary Deferred Compensation (MaineSaves 457(b) account)
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
