Office Assistant

Cowlitz Family Health Center•Kelso, WA

just now•$20 - $21

About The Position

Are you organized, detail-oriented, and passionate about helping others? We are looking for a dedicated Office Assistant to support our team in providing essential care to individuals on their recovery journey. If you're ready to make a difference in the lives of those seeking treatment, apply today and be part of a supportive, mission-driven clinic committed to healing and hope! The Office Assistant, as part of the substance use disorder treatment team, is responsible for developing respectful, professional relationships with clients that assist them in being successful in their journey to recovery. The office assistant provides excellent customer service for patients at the front desk and/or over the phone. The office assistant schedules appointments, greets and checks in patients, receives payments, collects patient demographic and assessment information, confirms patient income and eligibility for insurance and other health care programs, directs patients and visitors, conducts drug test urinalysis, performs clerical duties, and provides transportation. The office assistant works in a fast-paced environment and displays a friendly manner, a commitment to service, strong decision-making skills, and the ability to remain calm under pressure.

Requirements

High school diploma or general education degree (GED).
Valid, unrestricted driver’s license

Nice To Haves

1-3 years of previous customer service, administrative support, or office experience. Prefer experience to be in a comparable setting to the position filled.
Proficient in medical, dental, nutrition, behavioral health, substance use disorder (SUD) or other terminology pertinent to the position and to outpatient social service office procedures.
Demonstrated ability to work with a low-income, multi-ethnic patient population and relate respectfully and effectively to people of diverse racial, educational, and socio-economic backgrounds.
Must be a confident, self-directed individual who can work within a team as well as independently.
Must demonstrate excellent communication skills, both written and verbal, utilizing concise and comprehensive documentation with strong technical writing and record-keeping skills.
Knowledge of evidence-based behavioral health, SUD services and/or healthcare billing as applicable to the position
Background in customer service, patient education, and lifestyle risk reduction.
Bilingual English/Spanish preferred.

Responsibilities

developing respectful, professional relationships with clients
provides excellent customer service for patients at the front desk and/or over the phone
schedules appointments
greets and checks in patients
receives payments
collects patient demographic and assessment information
confirms patient income and eligibility for insurance and other health care programs
directs patients and visitors
conducts drug test urinalysis
performs clerical duties
provides transportation

Benefits

Comprehensive Medical, Dental and Vision Plans – 100% of the premiums paid for employee
Vacation: 160 hours per year to start, accrued bi-weekly
Sick Leave
9 Paid Holidays + 1 floating holiday
403b Retirement Plan - With Employer Match
Flexible Spending Accounts
Life Insurance- $50,000 employer paid
Long Term Disability and AD&D employer paid
Employee Assistance Plans
Tuition Reimbursement
Student Loan Repayment Assistance.