Office Assistant

Aston Carter•North Union Township, PA

8d•$20 - $24•Onsite

About The Position

We are seeking a detail-oriented Customer Administrative Assistant to join our team. The ideal candidate will be responsible for processing orders, coordinating shipments, and providing exceptional customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to ensuring customer satisfaction.

Requirements

Customer service experience
Proficiency in computer and software skills
Data entry and shipping experience
3-5 years of experience in an administrative, business, or manufacturing environment
Proficiency in Microsoft Excel, SAP, and ERP systems
Strong organizational and clerical support skills
Experience handling inbound calls

Nice To Haves

High school diploma or equivalent; associate's or bachelor's degree preferred
Previous experience in order entry, shipping, administrative, or customer service roles
Proficiency in Microsoft Office and order management systems
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and accuracy
Problem-solving skills and a customer-centric attitude
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines
Professional demeanor when interacting with visitors and clients

Responsibilities

Accurately enter and verify customer orders in the system, ensuring timely processing.
Input production information and manage data entry tasks.
Coordinate with clients and carriers on shipments, resolving any shipping issues.
Respond to customer inquiries via phone, email, and chat, providing information on order status, product availability, and shipping details.
Address and resolve customer complaints and issues in a professional and timely manner.
Maintain accurate records of orders, shipments, and customer interactions.
Collaborate with sales, warehouse, and logistics teams to ensure smooth order fulfillment and delivery.
Identify opportunities for process improvements and contribute to enhancing overall customer experience.
Answer phone calls, direct them to appropriate individuals, and take messages when required.
Greet visitors, provide information about the company, and direct them where necessary.
Manage filing systems, retrieve, and update documents.
Perform basic accounting tasks, including processing orders, invoices, and shipments.
Communicate with staff, customers, and carriers when required.
Generate and distribute paperwork such as Bills of Lading (BOLs) and invoices to ensure proper communication with staff, customers, and carriers.