Office Assistant Novi Ice Arena

Suburban Sports Group•Novi, MI

5d•Onsite

About The Position

The Ice Arena Administration is the first point of contact for guests and patrons entering the facility. This role is responsible for delivering excellent customer service, handling administrative tasks, assisting with public skating sessions, managing skate rentals, and supporting the daily operations of the front office. The ideal candidate is friendly, organized, and thrives in a fast-paced, team-oriented environment.

Requirements

Prior customer service or cashier experience is strongly preferred
Strong communication and interpersonal skills
Comfortable use of computers, phones, and office equipment
Ability to multitask, stay organized, and remain calm in busy or challenging situations
Flexible availability, including evenings, weekends, and holidays

Nice To Haves

Interest or experience in ice sports (hockey, figure skating) is a plus

Responsibilities

Greet guests promptly and courteously upon arrival, providing a welcoming and professional experience
Manage daily check-ins for public skating, figure skating, hockey programs, and other events
Operate the point-of-sale (POS) system for transactions, including admissions, rentals and registrations
Answer phone calls and respond to customer inquiries regarding schedules, pricing, events, and facility operations
Monitor lobby activity, maintain cleanliness and organization of the front desk area
Assist with skate rental distribution and returns, ensuring safety and proper sizing
Communicate with arena staff and coaches to coordinate program needs and assist with scheduling.
Maintain accurate records and handle basic administrative tasks such as attendance logs, waivers, and incident reports
Enforce facility policies in a polite and professional manner to ensure safety and satisfaction
Support special events, tournaments, and seasonal programming as needed
Shifts include days, evenings & weekends.