Office Assistant

Quadel Consulting & Training•Miami, FL

About The Position

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. The Office Assistant provides administrative support to management staff, including weekly printing and mailing of annual packets and notices, waitlist opening tracking, coordination of interviews, and greeting new hires. This role is responsible for managing all incoming program-related correspondence and supporting office operations.

Requirements

Minimum of three (3) years of experience in a professional office environment performing customer service and administrative functions preferred
Experience in subsidized housing with demonstrated ability to resolve resident issues preferred
Problem SolvingIdentifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem-solving situations; uses reasoning even in emotional situations.
Technical SkillsAssesses strengths and areas for development; pursues training opportunities; continuously builds skills and knowledge; shares expertise with others.
Customer ServiceResponds promptly to customer needs; manages difficult situations professionally; solicits feedback; meets commitments and service expectations.
Interpersonal SkillsMaintains confidentiality; listens effectively; manages conflict constructively; remains open to new ideas; maintains emotional control.
Oral CommunicationCommunicates clearly and effectively; listens for understanding; responds well to questions; participates in meetings and group discussions.
Written CommunicationWrites clearly and accurately; edits for grammar and spelling; adapts writing style as needed; interprets written information effectively.
TeamworkBalances individual and team responsibilities; supports team goals; provides and accepts feedback; fosters positive team morale.
DiversityDemonstrates knowledge of EEO policies; respects cultural differences; promotes an inclusive, harassment‑free environment.
EthicsTreats others with respect; works with integrity; inspires trust; upholds organizational values.
ProfessionalismActs tactfully; manages pressure well; accepts responsibility for actions; follows through on commitments.
QualityDemonstrates accuracy and thoroughness; applies feedback; monitors work to ensure quality standards are met.
QuantityMeets productivity expectations; completes work efficiently and on time; strives to increase productivity.
Attendance/PunctualityIs consistently on time and present; ensures responsibilities are covered when absent; attends meetings promptly.
DependabilityFollows instructions; responds to management direction; takes accountability for actions; completes tasks on time or communicates alternative plans.
Occasionally required to stand and walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually required to use visual acuity to operate office equipment, read technical materials, and use a computer
Occasionally required to lift, push, or carry items up to 25 pounds

Nice To Haves

Minimum of three (3) years of experience in a professional office environment performing customer service and administrative functions preferred
Experience in subsidized housing with demonstrated ability to resolve resident issues preferred