Office Assistant

GMA Interventions•Virginia Beach, VA

15h•Onsite

About The Position

GMA Interventions is seeking a part-time Office Assistant to handle general secretarial duties, client interaction, administrative support for professional staff, and maintain client records. The role involves managing front office operations, handling communications, processing payments, and ensuring compliance with agency procedures and confidentiality.

Requirements

Computer experience is a MUST
Skill in word processing, data entry, language use, and spelling
Customer Service skills in a professional environment
Ability to deal professionally and effectively with the public
Ability to deal with a diversity of people in many types of crisis situations, make appropriate assessments and referrals, and recognize one's own limitations
Ability to maintain confidentiality and understand HIPAA
Attention to detail is a requirement for this job

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Meet and greet consumers in a courteous and professional manner
Obtain information regarding needed services in a confidential manner
Answer telephone in a courteous and professional manner and relay prompt, accurate messages to appropriate staff
Maintain confidentiality at all times
Ensure pleasant and clean surroundings
Maintain/update all filing
Ensure all copies of all forms are available
Provide client telephone screenings and intakes
Provide support to the professional staff as needed, including mailing functions
Receive and record payments
Make client reminder calls
Run monthly reports as needed
Enter demographic data and gather data
Complete all clients filing
Perform initial auditing of client charts
Track units on a daily basis
Prepare and fax out monthly/weekly reports and letters to probation officers/referral sources
Handle all client intake procedures, screening, ensuring client scheduling according to funding source requirements
Ensure that client funding/fees are established prior to sessions
Make sure all paperwork is in files and signed by clinician, client
Make sure that files are put together properly and all necessary paperwork has been pulled (30/90 day reviews, monthly reports etc.)
Prepare daily logs
Know and follow the Health and Safety procedures of the agency
Ensure that closed charts (brief case closings and discharges) are taken logged and filed properly
Update client information at each visit
Make sure clients insurance information is correct, send to billing for verification
Ensure all required information is scanned into the EMR on a daily basis