OFFICE ASSISTANT - 40007550

Durham County • Durham, NC

33d

About The Position

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
Provides specialized technical and administrative support to the Office of Emergency Services (OES). Oversees general office functions for the department. Demonstrate professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors. Receives and responds to citizen's complaints and compliments. Assists with invoicing and resolves billing inquiries. Strong computer skills in Microsoft Office Suite particularily Excel and Microsoft Word. Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.

Requirements

• General knowledge of office or departmental procedures, methodologies and practices.
• Exhibits proficiency in spelling, punctuations, and specialized terminology; demostrates the capability to proofread effectively.
• Has a solid understanding of office accounting and record keeping procedures, as well as mathematical principles and their application in the work environment.
• Ability to learn and apply a variety of guidelines applicable to the work process.
• Proficient in operating a variety of office equipment.
• Ability to work with people with courtesy and tact in performing public contact duties.
• Ability to record and compile information based on general guidelines.
• Ability to balance and reconcile figures.
• Ability to screen communications based on predetermined guidelines.
• Skilled at gathering and conveying information and instructions regarding the work process and procedures.
• Ability to learn to use specialized office equipment.
• May require ability to coordinate work of other support staff, student workers or volunteers.
• Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Nice To Haves

• Associates degree in Accounting, Business Adminstration, Human Resource and Finance preferred.
• Medical Terminology and Billing experience in a medical setting.
• Experience in working in a face-paced environment.

Responsibilities

• Provides specialized technical and administrative support to the Office of Emergency Services (OES).
• Oversees general office functions for the department.
• Demonstrate professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors.
• Receives and responds to citizen's complaints and compliments.
• Assists with invoicing and resolves billing inquiries.
• Strong computer skills in Microsoft Office Suite particularily Excel and Microsoft Word.
• Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED