Office Assistant | PRN | Hospice Residence | Memphis

Methodist Le Bonheur Healthcare

1d•Onsite

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Requirements

High School Diploma or Equivalent
Administrative or clerical 1-3 years
Must be proficient in the Microsoft Office program or programs (Word and Excel) as indicated in the specific function within the department.
Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
Proficient in use of basic office equipment; multi-line phones; and data entry.
Demonstrated organizational skills with ability to set priorities and meet deadlines.
Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
Demonstrates discretion in dealing with confidential information and sensitive issues.
Proven record of providing excellent customer service both internally and externally

Responsibilities

Serves as a support resource to patients, families and guests, nursing and medical staff at the Hospice Residence.
Incorporates the customer service value and standards into daily work activities and experiences with patients, families, visitors, physicians and co-workers to ensure good communication and enhance patient / family satisfaction.
Courteously greets patients, visitors and other customers; determines their needs and provides information or directs them to the appropriate person.
Answers the telephone and screens calls in a timely, courteous manner.
Obtains information required for response to the caller.
Direct calls as appropriate to other parties, and/or takes accurate messages.
Answers patient call lights in a timely manner and immediately, if possible.
Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
Receives, contacts individuals and disburses packages from FedEx and UPS, etc.
Provides tours of the Hospice facility to families and caregivers.
Intiaties and prepares paperwork on patient admission, discharges, and transfers.
Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms.
Collects and enters data for departmental reports; runs reports in accordance with departmental needs.
Ensures that chart made for the patient has all necessary documents and labels in place, etc.
Prepares weekly reports for IDT meetings.
Types or transcribes letters, memos, reports, or other documents from handwritten notes, rough drafts or dictation, in a professional and timely manner.
Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff