Office Assistant

Price Benowitz LLP•Washington, DC

19d•$18 - $20•Onsite

About The Position

We are seeking a highly organized and personable Office Assistant to serve as the front desk point of contact for our Personal Injury Practice Group. This role is critical to ensuring a smooth, professional, and welcoming office experience for clients, visitors, and staff. This is a fully in-office position requiring a consistent presence Monday through Friday, 9:00 AM to 6:00 PM (ET). The ideal candidate thrives in a fast-paced environment, excels in customer service, and takes pride in maintaining an organized and efficient office.

Requirements

Prior experience in a receptionist, front desk, or office assistant role strongly preferred
Excellent communication and interpersonal skills with a polished, professional demeanor
Strong organizational skills with the ability to multitask in a fast-paced environment
Experience with multi-line phone systems (Zoom Phone preferred)
Familiarity with case management software (SmartAdvocate preferred)
Understanding of AI tools (e.g., Foundation AI) and associated confidentiality considerations in a legal setting
Fluent in English; bilingual in Spanish preferred
High level of discretion when handling confidential and sensitive information

Responsibilities

Serve as the first point of contact for all clients, guests, and visitors, delivering a professional and welcoming experience
Monitor office entry and manage door access for guests and clients
Operate a multi-line phone system to answer and route incoming calls promptly and accurately
Review case information in SmartAdvocate to direct calls to the appropriate staff
Manage and distribute main voicemail inbox, ensuring timely follow-up
Provide exceptional customer service to in-office and remote team members
Liaise with intake specialists to assist with new client matters and proper case assignment
Maintain strict confidentiality of all client information and adhere to data privacy standards
Receive, scan, and distribute all incoming mail, including sensitive legal and medical documents
Prepare and coordinate outgoing mail and packages
Support accounting processes by assisting with depositing funds and tracking payments
Maintain a clean, organized, and professional reception and common areas
Restock and order office and kitchenette supplies
Coordinate office lunches and vendor deliveries as needed
Set up and break down conference rooms for meetings, depositions, and events