Office Assistant II

State of Maine•Rockland, ME

38d•$16 - $22•Onsite

About The Position

This critical Office Assistant II position engages with callers, visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service. As a member of a fast-paced team-oriented office environment, a well-qualified candidate will be professional, well spoken, patient, possess strong organizational skills, and demonstrate a history of excellent customer service skills, both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to: Responsible for primary management of incoming calls to the Rockland OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program; Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials; Redact adoption records for prospective adoptive parents; Burn CD's for Clifford Orders, Court, etc. Filing closed assessments and permanency records Supporting other administrative processes for OCFS programs as needed.

Requirements

To qualify, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
All positions in this classification assume the qualifications of: Office Assistant I.
Please submit a cover letter addressing your skill level in each of the following as expert, skilled, or novice:
Outlook or comparable e-mail application
Excel or comparable spreadsheet application
MS Word or comparable word processing application
Performing receptionist duties
Data entry (both narratives and billing data)
Keyboarding (words per minute)

Responsibilities

Responsible for primary management of incoming calls to the Rockland OCFS on an assigned schedule.
Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office - Receiving and directing 100-200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program
Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications and print materials
Redact adoption records for prospective adoptive parents
Burn CD's for Clifford Orders, Court, etc.
Filing closed assessments and permanency records
Supporting other administrative processes for OCFS programs as needed.

Benefits

Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

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