Office Assistant II (122.25)

American States Water Company • San Dimas, CA

40d

About The Position

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. JOB FUNCTIONS: • Performs a variety of general clerical assignments within a framework of established procedures and without close supervision, including typing, filing, and records management. Also responsible for customer service involving the general explanation of rules, policies, and procedures specific to the area of assignment. • Files documents, maintains computerized and manual records, compiles data for general information purposes and individual requests for special reports. • Handles customer service inquiries as needed, using the Customer Service Billing System. • Screens and routes incoming telephone calls, addresses walk-in inquires, and schedules appointments; directs individuals to appropriate staff; provides general information or explains policies and procedures to staff and public. • Compares, processes, or maintains a variety of reports and documents. • Maintains general office supplies and review requisition forms to ensure receipt of ordered supplies. • Performs other duties as assigned. • Works under general supervision

Requirements

• High school diploma or equivalent.
• Three years of related business experience.
• Knowledge of principles and techniques of report writing style and format.
• Ability to use correct English, grammar, spelling, vocabulary, and punctuation.
• May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

Responsibilities

• Performs a variety of general clerical assignments within a framework of established procedures and without close supervision, including typing, filing, and records management.
• Responsible for customer service involving the general explanation of rules, policies, and procedures specific to the area of assignment.
• Files documents, maintains computerized and manual records, compiles data for general information purposes and individual requests for special reports.
• Handles customer service inquiries as needed, using the Customer Service Billing System.
• Screens and routes incoming telephone calls, addresses walk-in inquires, and schedules appointments; directs individuals to appropriate staff; provides general information or explains policies and procedures to staff and public.
• Compares, processes, or maintains a variety of reports and documents.
• Maintains general office supplies and review requisition forms to ensure receipt of ordered supplies.
• Performs other duties as assigned.
• Works under general supervision

Benefits

• Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow.
• Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.
• We also offer paid vacation and sick time and twelve Company paid holidays per year.
• To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.
• Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees