Office Assistant I 2025-02729

State of Wyoming • Laramie, WY

51d

About The Position

GENERAL DESCRIPTION: Provide the highest standard of customer service while performing various administrative and clerical duties, which assist in the agency's operations and processes. The Wyoming Department of Family Services' work centers around three values Safe at home; Giving families opportunities for success; and Supporting the people who support the families. Join the DFS Family and Help Wyoming Families Stay Safe at Home! The State of Wyoming's total compensation package is excellent and includes: Culture of public service and a commitment to work/life balance Paid holidays, vacation, and sick leave Retirement investment options with employer contributions Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more with an employer contribution toward premiums Longevity Pay

Requirements

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.
• High School Diploma
• 0-2 years of progressive work experience (typically in Business Office Communications)
• 1-3 years of progressive work experience (typically in Business Office Communications)

Responsibilities

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public. Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

Benefits

• Paid holidays, vacation, and sick leave
• Retirement investment options with employer contributions
• Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more with an employer contribution toward premiums
• Longevity Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED