OFFICE ASSISTANT (CIRCULATION), 53% - NORTH REGIONAL - 40001778

Durham County•Durham, NC

1d•$19 - $20

About The Position

Join Durham County GovernmentDurham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov. Provides clerical support for the Circulation Unit of the North Regional Library. Work is performed with independence under the supervision of the Library Circulation Manager. The person in this position will work rotating shifts including day, evening and weekend hours, as assigned. Although this position is based at the North Regional Library, the selected candidate may be asked to work at other locations.

Requirements

Thorough knowledge of library policies and procedures
General knowledge of library principles, methods, materials, and practices
Strong customer service skills
Skilled in library technology
Effective oral and written communication skills
Ability to establish and maintain effective working relationships with library employees and patrons
Ability to work independently as well as collaboratively in a team environment
High School Graduation or GED equivalent.
One (1) year of customer service, clerical support or related experience preferred.

Nice To Haves

Ability to speak Spanish a plus.

Responsibilities

Support library circulation functions by registering new borrowers, checking items in and out, pulling holds, collecting fees, daily intake and delivery of library materials.
Answer questions and provide routine information in person and over the phone.
Assist with emptying book return, keeping shelves in orderly condition and shifting books on shelves.
Provide excellent customer service in a team-based environment.
Work at the adult and children’s information desks as part of cross-scheduling training
Actively serve on system teams and committees, as assigned.
Assist with special projects that support the library’s strategic plan.