Office Assistant 2

Multnomah County•Portland, OR

7d•$26 - $31•Onsite

About The Position

This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Join our team as an Office Assistant 2 ! This vital role serves as the friendly and professional first point of contact for our diverse community, working at the front desk. You will be responsible for providing consistent quality customer service, maintaining a safe and welcoming environment, and managing essential administrative tasks such as patient check-in, appointment scheduling, and insurance verification, all while adhering to county policies and workflows. If you are organized, professional, and enjoy engaging with the public, we encourage you to apply!

Requirements

Education/ training equivalent to completion of the twelfth grade.
One (1) to four (4) years of relevant experience that demonstrates the ability to perform the duties of the position.
Must pass a reference check.

Nice To Haves

Excellent writing, speaking, listening, and communication skills
Experience providing advice or technical assistance to the public
Ability to organize, prioritize and complete a variety of tasks simultaneously
Previous experience working with culturally and individually diverse groups
Experience with EPIC or similar electronic health record system

Responsibilities

Serve as the first point of contact for clients and visitors; greet clients and visitors at the front desk.
Provide information regarding the clinic and other resources; refer to other information services as needed.
Act as a liaison between clients and visitors and clinical staff, relaying information appropriately about patient needs such as walk-ins, prescription pick-ups, etc.
Follow up on client concerns if any complaints are known, taking action or referring to the appropriate source.
Obtain and/or verify demographic information and insurance coverage utilizing appropriate databases; update registration and accounts; enter information into Epic.
Resolve insurance issues as they arise and notify supervisors as needed; collect co-pays, fees, and payments on account balances following established cash handling policies and procedures.
Issue bus tickets or other cash equivalents as requested by staff; document according to policy.
Request interpreters as necessary; write accurate and complete notes for reasons for patient appointments.
Receive, review, prepare, and distribute incoming correspondence such as medical records, prescription requests, orders, etc.; and route to the appropriate medical staff for review.
Assist medical staff with faxing as needed--such as medical records to other providers for referrals or emergency services for patients--as well as assisting with the processing of consents, release of information and other documentation necessary for patient care.
Troubleshoot equipment issues; report necessary repairs to the supervisor and/or appropriate department; track and prepare AR equipment for meetings and accurately document meeting notes.
Run and manage various reports and work queues both in and out of Epic.