Office Assistant 2 - Chinese Preferred
About The Position
This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. Integrated Clinical Services is dedicated to providing high-quality health services, especially for individuals who face barriers to accessing care. Our vision is to offer integrated and connected services to support optimal health, reduce wait times, and improve access. The Dental Program collaborates closely with various community partners, focusing on underserved populations across Multnomah County to ensure access to comprehensive dental services, including education, prevention, and treatment. The Office Assistant 2 will serve as the crucial first point of contact for clients visiting our Dental clinic site, providing exceptional customer service. This is a high-volume, fast-paced setting where the ability to multitask and efficiently utilize several computer systems is vital to our clinic operations. The ability to provide services in Chinese and English languages is preferred. As a designated Essential Employee, this position is crucial for public health and safety, as defined under Multnomah County Personnel Rule 3-15-015. The employee is required to report for duty even if the County decides to close or reduce other county operations.
Requirements
- Education/ training equivalent to completion of the twelfth grade.
- One (1) to four (4) years general office support or customer service experience dealing directly with the public.
- Must obtain a BLS/ CPR within 30 days of hire.
- Must pass a reference check.
Nice To Haves
- Bilingual in Chinese and English languages.
- Ability to successfully work under pressure, respond to shifting needs and multi-tasking.
- High attention to detail.
- Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.
- Experience working with culturally and individually diverse groups.
- Previous experience with Epic Practice Management (or similar electronic health/dental record systems).
Responsibilities
- Obtain and/or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management.
- Collect patient co-pays and payments following established cash handling policies and procedures.
- Review priority messages and take appropriate follow-up action; distribute forms and documents to patients; ensure all forms are complete, signed, entered into EDR (Electronic Dental Record).
- Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments.
- Act as liaison with treatment staff and providers; monitor provider schedules
- Document patient related issues in EPIC.
- Process pre-authorizations and referrals as requested.
- Support emergency or last-minute schedule changes or additions, as needed or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
