Office Clerk

Azureon LLC • Fishkill, NY

6h

About The Position

The Office Administrator takes service requests and questions, applies bill payments, and performs other administrative tasks in the Service Office.

Requirements

• High School Diploma or equivalent required
• Experience in an administrative setting preferred
• Proficient in calendar management
• Experience with multi-line phone systems
• Strong organizational and time management skills
• Excellent communication skills and a team-oriented attitude

Nice To Haves

• Prior knowledge of pool care a plus

Responsibilities

• Assists customers by phone and email with service requests, questions, and some pool/spa troubleshooting. Addresses concerns and complaints in a timely and effective manner. Escalates customer issues and concerns to Service Office Manager/Service Manager as needed
• Coordinates and schedules service appointments for clients. Ensures instructions are clear for technicians on sales orders and necessary parts/equipment are noted on the ticket.
• Provides estimates and takes orders for new or replacement equipment for pools and spas
• Takes deposits and processes payments for work completed. Sends invoices to clients for completed work and follows up with clients if payment is needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED