Office Clerk

Rural Health Services Inc•Aiken, SC

About The Position

The Office Clerk provides comprehensive clerical and administrative support to the Executive Team and departments across the organization. This role is responsible for managing daily office operations with a strong emphasis on the accurate receipt, processing, and distribution of all incoming and outgoing mail and deliveries. The Office Clerk also serves as the first point of contact for patients, visitors, and staff, maintaining a professional and welcoming front office environment. This position reports to the Administration and Marketing Manager.

Requirements

High school diploma or equivalent required.
Minimum of 1–2 years of clerical, administrative, or office support experience preferred.
Strong organizational skills with the ability to manage high volumes of mail and paperwork accurately.
Proficient in basic office functions including telephone etiquette, typing, filing, and data entry.
Strong customer service skills and professional demeanor when interacting with the public and staff.
Ability to handle confidential information with discretion.
Reliable attendance and the ability to perform essential job functions consistently.
Basic proficiency in Microsoft Office and general office equipment (copier, scanner, postage systems, etc.).

Responsibilities

Serve as the primary front desk representative, greeting patients, visitors, and staff in a professional and courteous manner.
Answer and route incoming telephone calls appropriately, providing accurate information or directing inquiries to the correct department.
Manage all incoming and outgoing mail, including receiving, opening, date-stamping, sorting, logging, and distributing correspondence to the appropriate departments and facilities in a timely manner.
Maintain an organized and accurate mail distribution system to ensure sensitive and time-sensitive materials are handled properly.
Receive and sign for incoming packages and deliveries; log and distribute items to appropriate staff or departments.
Coordinate outgoing mail and deliveries, including trips to the post office as needed.
Provide clerical support to the Executive Team and departments, including typing, filing, scanning, copying, spreadsheet creation, and document preparation.
Maintain organized filing systems (electronic and paper) in accordance with organizational standards.
Track, order, receive, and restock office supplies; maintain accurate inventory records and ensure adequate supply levels.
Assist with conference room setup and breakdown for meetings and organizational events.
Distribute and collect patient satisfaction surveys and ensure proper routing for tracking and reporting.
Maintain a clean, organized, and welcoming reception and lobby area.
Follow established office procedures, mail protocols, and supervisor guidelines.
Maintain strict confidentiality and professionalism when handling organizational documents and sensitive information.
Support special projects and provide general administrative assistance as assigned.
Follow office guidelines, policies, and dress code standards.