Office Administrator

Chalet • North Chicago, IL

2h • Onsite

About The Position

Chalet has a Landscape Office Administrator position for your consideration. This position is responsible for providing support to ensure smooth operations, client satisfaction, and financial accuracy. The main responsibilities are:
Office Administration – Utilizing a best-in-class business management software to support sales staff in creating proposals for prospective customers, setting up new jobs, processing client and subcontractor invoices, maintaining the customer database, analyzing customer accounts, and taking customer payments. Creating written communications, troubleshooting questions involving customer jobs, coordinating phone calls for professional staff, making calls to customers relating to A/R follow up, and general office support
Customer Service – Utilizing a complete customer service platform to receive inbound calls and contacts from customers and prospective customers to assist with account, billing and service inquiries. Customer service is the highest priority in this position, and taking/making upwards of 50+ phone calls/ticket contacts per day at the height of the season is commonplace.

Requirements

• Previous office experience where you provided general office support and/or telephone customer service is a plus. What is more important, though, is that you can demonstrate your ability and desire to work in an open-aired, busy, and interrupted office environment.
• Strong technical abilities with Microsoft Office Suite. Knowledge of Aspire and/or ZenDesk is a plus.
• Extreme attention to detail and feel a strong sense of accomplishment after processing large volumes of administrative work.
• A happy and friendly person with a team-minded demeanor who gladly has assisted both internal and external customers - someone who can convey a smile over the phone.
• Trustworthy, confidential, accountable and reliable.
• Proven abilities to balance and prioritize tasks – in our job it will be the ability to balance phone calls, assisting internal customers, managing day-to-day administrative functions, and being mindful of long term projects.

Nice To Haves

• Previous office experience where you provided general office support and/or telephone customer service is a plus.
• Knowledge of Aspire and/or ZenDesk is a plus.

Responsibilities

• Office Administration
• Customer Service

Benefits

• Full benefits package including medical, dental, vision, life and disability insurances, paid time off, holidays, and 401(k) with match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed