Office Administrator - Sales Support

Hiring Team•Germantown, WI

9d•Onsite

About The Position

High Tech Market | Support the Sales Team At GSC, we provide 3D engineering solutions to our customers around the country. For over 30 years, our team is dedicated to strategically tackling even the toughest requests with a ‘can-do' attitude. As we actively expand, our determination and focus to drive innovation and new product development continue to be among our top priorities. We value our team’s creativity in problem solving to serve as an extension of our customer's team. Our Office Administrator opening (internally we refer to this position as "Order Administrator") places you in a position to make a significant impact on our customers' satisfaction by supporting the sales team. With your outstanding attention to detail, you will organize large volumes of incoming documentation and keep up-to-date with the activities of our sales department by maintaining quote creation, order processing, data entry, product code maintenance, and more! The ideal candidate will have a can-do attitude, possess a strong knowledge of Excel and the ability to learn what you do not already know. Data entry and CRM/ERP experience will be critical to the success of this role. Our robust benefits package includes: PTO (holiday, sick, vacation) Medical/Dental/Vision/Life insurance 401k with matching This role will require being in the Germantown, WI office from 8 AM - 5 PM.

Requirements

2 year AA in related field or 3-5 years relevant customer service/business experience
Administrative support experience
Ability to work with CRM and ERP software (NetSuite and SalesForce, or similar)
Microsoft Office proficiency (Excel and Word, PowerPoint preferred)
Ability to handle and solve customer issues correctly and timely
Team orientation and collaborative work style
Outstanding Communication skills
Demonstrated organization and time management skills
Strong attention to detail
Demonstrated ability to multi-task

Responsibilities

Answers inbound calls to the queue
Processes orders for GSC products, services, and training
Manages quote creation & order processing / data input / tracking and updating for the VAR Resource Center & CRM System
Assists sales / sales support staff with issues related to order entry / processing
Assists as back up for the Subscription Services Team at peak times of the year
Processes all sales related correspondence and inquiries in a timely and accurate manner
Prepares standard and ad hoc reports for departments as required
Assists with light accounting responsibilities; reconciliation, accounts receivables and filing
Assists with Special Projects assigned by the Department Manager
In sum, you will need to be able to juggle many competing priorities while maintaining that positive, outgoing attitude that makes you, you! For the right person, this will be energizing and exciting and not stressful and cumbersome.