Office Administration Associate

Labadie Toyota • Bay City, MI

7d • $14 - $16 • Onsite

About The Position

Receives customer callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic customer inquiries, routes incoming calls, takes messages and provides basic information to all callers. Provide customer service for all employees and customers cashing out and asking general dealership questions. Processes car deals, verifies costs for the accounting department, including the costs of reconditioning and equipment add-ons and handles the legal transfer of documents for the Department of Motor Vehicles.

Requirements

• High School Diploma or GED (preferred)
• At least one year of past administration (required).
• Be at least 18 years of age.
• Possess a valid driver's license.
• Eligible to be insured by Labadie’s insurance company to drive customer and company vehicles.
• Pass a drug screen.
• Eligible to work in the United States.

Nice To Haves

• One year of automotive dealership experience preferred but not required.

Responsibilities

• Greets and assists visitors.
• Provides information to customers, claimants, employees and sales personnel.
• Handles dissatisfied customers and adjusts complaints or refers customer to appropriate dealership employee for resolution.
• Prepares, issues and sends out receipts, bills, policies, invoices, statements and checks.
• Organize service repair orders and parts tickets.
• File service repair orders, parts tickets and car deal jackets.
• Receives, counts and pays out cash.
• Stock new/used vehicles into the dealership inventory system daily (this should be done as soon as they are received).
• Greet all customers at the window in a professional manner promptly and courteously.
• Process all wholesale deals as soon as possible.
• Process SOS paperwork.
• Breakdown car deals, maintain “Heat Sheet” for any necessary missing documentation from deals.
• Prepare paperwork for the Secretary of State on a daily basis, according to deals turned into accounting.
• Email managers in the event of a plate fee is short or a new plate is required.
• Follow-up on all missing documents form car deals.
• Responsible for all used vehicle titles and release of liens – weekly.
• Apply for lost titles when needed.
• Weekly title audit.

Benefits

• Blue Cross Blue Shield medical insurance
• Delta Dental
• EyeMed Vision
• Company paid life insurance on behalf of the employee through Principal
• John Hancock 401k with a company match
• Paid vacation time
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED