OEM Customer Service Representative
About The Position
OEM Customer Service Representative Unique opportunity for project execution in the Power Systems Business Unit, providing support to direct OEM accounts for the Industry Business. (LOCATION OPEN Eastern & Central Time Zones) As an OEM Customer Service Representative, this position will provide support for our Direct OEM Accounts in conjunction with our Sales teams. This position will provide Order Entry and Customer Support services for a list of targeted direct OEM Accounts. This position will require someone who is customer centric, flexible, self-starting, adaptable, understands fostering relationships with internal and external business associates and customers. The Individual must also possess strong communications skills and be team oriented. What you get to do in this position: This individual will be involved in supporting a target list of direct OEM Accounts.
Requirements
- College/Technical Diploma or 3-6yrs related work experience
- Proficient in the use of Quote2Cash(Q2C), SE Advantage, SAP, Salesforce.com(bFO), Microsoft office suite
- Must be able to effectively learn and utilize company software programs/collaborative tools
- Must manage multiple tasks and priorities simultaneously
- Develop and Manage Customer Relationships
Nice To Haves
- A basic understanding of competitor products is a benefit
Responsibilities
- Order processing activities: Direct Order Entry, Order followup, Order Escalation, Order Management
- Customer Price Profile Management
- Manage Dedicated Customer Ordering Portals
- Customer Product forecasting activities with SE plants
- Collaborating support activities with Sales teams
- Address Customer Concerns
- Promote SE Electronic tools
- Manage Claims/Credits/Backlog Management, bFO (SalesForce.com) Case Management, RCM (Request Complaint Management)
- A good understanding of Customer SPA’s (Special Price Agreement)
- Validates the order schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities vendors.
- One-time customer quotes may be required to a manage price discrepancies. Must submit and quote customer Bill of Materials (BOMs).
- Product cross references may be required based on the request
- Manage customer Blanket orders
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
