OEM Account Coordinator
About The Position
Eaton’s ES AMER NAS division is currently seeking a OEM Account Coordinator. This is a hybrid role located in our Arden, NC facility. What you’ll do: The OEM Account Coordinator will provide single point of contact of commercial support for our OEM customers and field sales engineers. This position provides key OEM accounts and distributors that serve them with order management support. Candidate should have the ability to manage multiple fast paced tasks efficiently, demonstrate organization and time management skills, as well as the ability to work within a team environment. This position will interact with Eaton’s manufacturing plants, warehouses, customers and field sales. In this function you will: Fulfill order management related activities for key and strategic OEMs Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement) Identify and implement process improvements Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders Change notice management Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations Ability to handle high-pressure, fast-paced environment requiring diligence to detail Proven analytical and critical thinking skills Ability to constructively manage conflicts and discrepancies towards positive resolution Prioritizing customer demand to assist with improved product flow Work with finance team to resolve customer credit requests
Requirements
- Bachelor’s degree from an accredited institution
- Minimum 1 year of customer interaction experience
- Experience using Microsoft Applications (Office, Excel, Outlook, etc.)
- Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- Open to work late shift from 9:00 to 6:00pm on rotational basis
- Time management, organization, communication and computer skills
- Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
- Ability to prioritize multiple tasks
- Team player
- Strong professional presence
- Occasional travel to plants and customer sites required
Nice To Haves
- Knowledge of CRM software and SAP
- Strong written and verbal communication skills
Responsibilities
- Fulfill order management related activities for key and strategic OEMs
- Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
- Identify and implement process improvements
- Initiate and reach out by phone and email to field sales and customers. Lead conference calls with stakeholders
- Change notice management
- Facilitate proper and efficient information flow to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer credit requests
Benefits
- Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
