OE Parts Expert

Transwest Trucks•Savage, MN

just now•$26 - $34

About The Position

We're seeking a talented OE Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to delivering factory-authorized parts solutions that support vehicle performance, safety, and uptime. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process

Requirements

High school diploma or equivalent.
Valid driver and license and MVR in good standing.
Excellent written and verbal communication skills.
Strong multitasking abilities.
Customer service and relationship-building skills.
Conflict resolution skills.
Detail oriented with strong accuracy focus.
Quick thinking and problem-solving ability.
Emotional intelligence and professionalism.
Computer efficiency and parts system experience.
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment.
Ability to pass a post-offer background check, physical, and drug screen.

Nice To Haves

Previous dealership or OE parts experience.
Familiarity with OEM catalog systems.
Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
Heavy and medium-duty truck industry experience.

Responsibilities

Drive OE parts sales through dealership and fleet relationships.
Promote and support manufacturer-approved parts programs and initiatives.
Answer incoming calls and assist customers with OE parts identification and ordering.
Follow up on OE parts orders to ensure timely delivery and customer satisfaction.
Respond to customer inquiries regarding factory specifications, compatibility, and warranties.
Provide accurate product information and order updates.
Maintain familiarity with OEM catalogs, ordering platforms, and manufacturer systems.
Record departmental data and recommend operational improvements.
Document customer quality concerns and escalate per manufacturer guidelines.
Educate customers and team members on OE policies, warranty procedures, returns, and credit terms.
Provide troubleshooting assistance aligned with factory repair standards.
Process orders accurately and efficiently.
Maintain strong working relationships with service technicians and warranty teams.
Set an example of professionalism and positivity.
Maintain an orderly and safe working environment.
Additional duties as assigned.