OE Account Manager

FORD COMPONENT SALES•Dearborn, MI

About The Position

Ford Component Sales, LLC (FCS) is a wholly owned subsidiary of Ford Motor Company aligned with the Ford Customer Service Division (FCSD). We are a flexible sales organization that directs resources toward revenue opportunities identified by FCSD. We are in search of an OE Account Manager that manages all aspects of assigned OEM and Specialty Vehicle customer accounts.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Works to establish long-term relationships with customers. Makes customer visits on a routine basis (subject to travel approvals) to maintain, develop, or secure significant opportunities. Completes customer visit contact reports
Grows revenue and profitability by developing new business and maintaining existing customer base
Researches and develops new markets and applications for Ford components and powertrain integration in conjunction with Business Development Team
Gathers and assembles required market data to be used for product strategy and proactive product offerings
Serves as the customers' advocate in the organization – troubleshoots problems efficiently and involves the appropriate areas (inside sales rep, operations, credit, etc.) in resolving the issue. While the Inside Sales Representative handles most of the day to day issues, the Account Manager is responsible for monitoring these issues and should assume the lead to ensure issues are handled appropriately and in a timely manner
Conducts routine sales team meetings to discuss issues, quotes, backorders, pipeline, new opportunities, and sale objectives. Meets one on one with individuals from the relevant department when necessary for further explanation, progress, status and resolution to ensure the customer is served
Builds solid, positive relationships with key personnel from all departments to ensure company goals are met. Fundamentally understands functions of each department to facilitate informed recommendations for solutions that will consider the best interests of the company
Performs Baan sales reports and analysis regarding sales history, projections and statistics
Works with Credit to ensure customers adhere to Terms and Conditions of Sale; includes support when necessary for action to pursue collection of delinquent accounts or account status resolutions
Supports and maintains all corporate quality standards, policies, procedures, and work instructions
Provides continuing updates on status of accounts, progress with new accounts to OEM Sales Manager
Other duties and responsibilities may be assigned