Occupancy Specialist Apartment Community
About The Position
We are seeking a dedicated Occupancy Specialist to support the operations at Channel Island Apartments, a 152-unit affordable apartment community in Oxnard, CA. This role is responsible for processing applications and recertifications for income-eligible households in accordance with HUD, LIHTC (Low-Income Housing Tax Credit), and other regulatory requirements. The Occupancy Specialist plays a key role in ensuring compliance with all housing program guidelines while also contributing to leasing, marketing efforts, and resident relations to support community stability and satisfaction.
Requirements
- 1+ years’ leasing experience within the property management industry is required
- Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
- Exceptional time management and problem-solving skills
- Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
- Experience with rent collection and delinquency management
- Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property
- Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
- Ability to handle complaints and ensure community standards are upheld
- Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
- Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
- Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)
- Must have a valid driver's license
Nice To Haves
- Knowledge of tax credit and section 8 programs is preferred
- Excellent time management and organizational skills with the ability to manage time and prioritize tasks effectively
Responsibilities
- Oversees the application process for new move-ins and at each recertification within established regulatory guidelines
- Conduct property tours for prospective tenants through apartment community, units, and common areas
- Develop strategies to attract prospective tenants, including follow-up on leads and hosting promotional events
- Foster a positive, active, and collaborative relationships with residents, employees, and associated agencies
- Completes resident move ins and move outs in compliance with company procedures
- Work closely with property manager and maintenance teams to ensure seamless living experience for residents
- Monitor local market conditions and competitor activities to provide insight that support effective leasing strategies
- Maintains a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
- Attends and participates in professional activities, meetings, organizations, and regulatory agency meetings or inspections
- Works to ensure that residents have a clean, safe, and well-maintained community
- Performs annual or more frequent inspection of units and follow ups
Benefits
- Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
- 401k with company match
- Accrued 4-weeks of paid time off (PTO)
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
