OB Escalation Specialist

Chewy Fulfillment Centers•Goodyear, AZ

6d•Onsite

About The Position

Our Opportunity: Chewy is seeking a highly motivated, goal-oriented, dedicated Escalation Specialist to join our exciting and fast-paced team in our PHX1 Fulfillment Center. Our team is growing and if you're equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed! What you’ll do: Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward Partner with the Inventory Control Department to improve inventory accuracy and customer experience Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness Responsible for achieving all operational goals Ability to develop and share standard methodologies and documented processes across the shifts and network Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

Requirements

1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
Ability to prioritize opposing priorities with tight deadlines
Strong quantitative and analytical skills required
Excitement for working in a start-up environment with high level of ambiguity and change
Metrics driven approach
Customer service obsession, with willingness to go above and beyond to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Validated ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts
Strong proven understanding of Microsoft Word, Excel and PowerPoint
Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
Able to handle a fast-paced, changing environment workplace
Ability to stand/walk up to 12 hours per day

Responsibilities

Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs, item checks, warehouse packaging complaints
Resolve issues through a ticketing system in a timely manner so that customer impact is prevented or minimized
Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward
Partner with the Inventory Control Department to improve inventory accuracy and customer experience
Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team
Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Responsible for achieving all operational goals
Ability to develop and share standard methodologies and documented processes across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume