Payment Escalation Specialist I

Caesars Sportsbook • Spring Valley, NV

2d • Onsite

About The Position

What You Will Do
Work within strict SLAs to investigate and resolve customer issues professionally and efficiently.
Partner with Customer Support Managers to review data, trends, and opportunities for service improvement.
Build strong working relationships with colleagues across all levels of the organization.
Resolve customer disputes in alignment with House Rules, collaborating with line managers when needed.
Support administrative tasks within the team.
Perform additional duties contributing to Customer Support operations as assigned.
Maintain effective communication channels across the Customer Support team.
Help promote a fun, consistent, and engaging work environment.
What You Will Need
Minimum 6 months Customer Support experience required.
Excellent written and verbal communication skills.
Availability to work nights, weekends, and holidays.
Ability to multitask and deliver quick, effective service.
Calm and patient approach to complaints and difficult situations.
High standards of professionalism, initiative, and proactivity.
Flexibility to adapt to different tasks and follow procedures accurately.
Strong personal drive and enthusiasm for development.
Ability to work independently with minimal supervision.
Confidence in assessing situations and making informed decisions.
Strong prioritization and organizational skills.
Ability to obtain work authorization and any required regulatory licensing.
Must successfully complete a background check and drug screen.
Essential Functions / Exposures
Must be able to sit for extended periods.
Must be able to type and speak on the phone for extended periods.
Regular in-office attendance required.
Additional Information
The statements above are intended to describe the general nature and level of work being performed. They do not represent an exhaustive list of all duties or skills required. Caesars Sportsbook & Casino may modify job responsibilities as needed. Finalist candidates must complete a drug test and background check upon offer acceptance.

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Requirements

• Minimum 6 months Customer Support experience required.
• Excellent written and verbal communication skills.
• Availability to work nights, weekends, and holidays.
• Ability to multitask and deliver quick, effective service.
• Calm and patient approach to complaints and difficult situations.
• High standards of professionalism, initiative, and proactivity.
• Flexibility to adapt to different tasks and follow procedures accurately.
• Strong personal drive and enthusiasm for development.
• Ability to work independently with minimal supervision.
• Confidence in assessing situations and making informed decisions.
• Strong prioritization and organizational skills.
• Ability to obtain work authorization and any required regulatory licensing.
• Must successfully complete a background check and drug screen.

Responsibilities

• Work within strict SLAs to investigate and resolve customer issues professionally and efficiently.
• Partner with Customer Support Managers to review data, trends, and opportunities for service improvement.
• Build strong working relationships with colleagues across all levels of the organization.
• Resolve customer disputes in alignment with House Rules, collaborating with line managers when needed.
• Support administrative tasks within the team.
• Perform additional duties contributing to Customer Support operations as assigned.
• Maintain effective communication channels across the Customer Support team.
• Help promote a fun, consistent, and engaging work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed