Payment Escalation Specialist I

Caesars Entertainment • Las Vegas, NV

15d

About The Position

What You Will Do Work within strict SLAs to investigate and resolve customer issues professionally and efficiently. Partner with Customer Support Managers to review data, trends, and opportunities for service improvement. Build strong working relationships with colleagues across all levels of the organization. Resolve customer disputes in alignment with House Rules, collaborating with line managers when needed. Support administrative tasks within the team. Perform additional duties contributing to Customer Support operations as assigned. Maintain effective communication channels across the Customer Support team. Help promote a fun, consistent, and engaging work environment.

Requirements

• Minimum 6 months Customer Support experience required.
• Excellent written and verbal communication skills.
• Availability to work nights, weekends, and holidays.
• Ability to multitask and deliver quick, effective service.
• Calm and patient approach to complaints and difficult situations.
• High standards of professionalism, initiative, and proactivity.
• Flexibility to adapt to different tasks and follow procedures accurately.
• Strong personal drive and enthusiasm for development.
• Ability to work independently with minimal supervision.
• Confidence in assessing situations and making informed decisions.
• Strong prioritization and organizational skills.
• Ability to obtain work authorization and any required regulatory licensing.
• Must successfully complete a background check and drug screen.
• Must be able to sit for extended periods.
• Must be able to type and speak on the phone for extended periods.
• Regular in-office attendance required.

Responsibilities

• Work within strict SLAs to investigate and resolve customer issues professionally and efficiently.
• Partner with Customer Support Managers to review data, trends, and opportunities for service improvement.
• Build strong working relationships with colleagues across all levels of the organization.
• Resolve customer disputes in alignment with House Rules, collaborating with line managers when needed.
• Support administrative tasks within the team.
• Perform additional duties contributing to Customer Support operations as assigned.
• Maintain effective communication channels across the Customer Support team.
• Help promote a fun, consistent, and engaging work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed