Nursing Intake Specialist

CSI Companies•Plano, TX

19d•$24 - $38•Onsite

About The Position

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The Nursing Intake Specialist is responsible for initiating the first contact between the nursing team and patient. The specialist will work with Nursing Management and Nursing supervisors to coordinate new patient initial visits and complete post-infusion assessments. Participates in Quality Improvement Projects as directed. The specialist will attend to the patient’s needs with utmost patience, care, compassion and understanding.

Requirements

The incumbent is expected to conduct all communication and assignments professionally with peers, supervisors, subordinates, vendors, customers, and the public.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
Must possess the ability to multi-task and frequently change direction.
Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.
Prior work experience in healthcare, preferably in a similar environment (long-term care, acute care, or related setting).
If a Licensed practical/vocational nurse must have an active licensure
Must possess the ability to make independent decisions, when necessary
Strong interpersonal skills to work tactfully with a team of inter-disciplinary professionals, residents, family members, visitors, government agencies, and the public.
Must be able to interpret and implement the programs, goals, objectives, policies, and procedures of
Basic level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Basic level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
Basic level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
Licensed Practical/Vocational Nurse with current state licensure OR equivalent experience in a healthcare setting (non-clinical role).

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Conduct a phone interview with new patients upon pharmacy initiation to schedule.
Introduce the patient to appropriate supervisor, providing their name and phone number.
Provide a brief overview of home infusion visits.
Gather details regarding patient scheduling needs (i.e., patient preferred schedule dates/times, etc.)
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Documents current clinical data on the patient’s profile as appropriate.
Collaborates with other referral stages, such as Intake Prep, Patient Care Coordination, Pharmacist Verification to ensure complete patient care.
Conducts disease specific clinical assessments, as applicable.
Maintains continuity among teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains patient confidence and protects operations by keeping information confidential.
Provides high quality services to the home-care patient and the home-care referral source.
Consistently represents the company in a professional manner.
Maintains effective working relationship and cooperate with all personnel in the Company.
Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
Performs other duties and responsibilities as assigned.