Intake Specialist

Crisp Recruit • Denver, CO

1d

About The Position

The Intake Specialist role at DeChant Law is designed to elevate our client engagement process and support the firm's rapid growth trajectory. As the initial point of contact for potential clients, this position plays a crucial role in shaping the client experience, ensuring that those facing criminal charges receive immediate, compassionate guidance. By owning the intake function, the specialist will directly contribute to the firm's mission of providing effective defense strategies. This role offers the unique opportunity to drive firm expansion by converting leads into clients and enhancing the overall client journey.

Requirements

• Experience Required: Background in intake, sales, or receptionist roles; legal experience preferred.
• Technical Skills: Proficiency with CRM tools like Lawmatics, as well as RingCentral and Google Workspace.
• Decisive Leadership: Strong ability to make decisions and implement changes independently.
• Client-First Mindset: Demonstrated ability to communicate effectively with potential clients.
• Growth Orientation: Comfortable taking ownership and driving improvements based on data.

Responsibilities

• Lead Intake Operations: Handle and manage all inbound inquiries, setting the stage for client interactions.
• Client Conversion: Convert leads into signed clients by strategically managing follow-up processes.
• System Ownership: Manage the intake technology stack, including Lawmatics, establishing streamlined workflows.
• Build Processes: Develop and evolve the intake systems to accommodate increasing client volume.
• Performance Metrics: Drive outcomes by achieving key performance indicators such as client sign-ups and case values.
• Google Reviews: Proactively encourage and capture client reviews to enhance firm reputation.
• Decision Making: Execute strategic decisions with autonomy, aligning with firm objectives.

Benefits

• High Impact: Your work directly contributes to firm growth and client outcomes.
• Career Growth: Opportunity to evolve into an Intake Manager role, leading the expansion of the intake team.
• Leadership Engagement: Work closely with firm leaders, influencing strategic direction.
• Autonomous Environment: Firm culture encourages taking initiative without micromanagement.
• Incentive Plan: A generous incentive plan planned for future rollout, tied to conversion-based performance, including number of clients signed, total case value secured, and Google reviews generated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed