Nurse Advice Line Clinical Triage Nurse

Presbyterian Healthcare Services

11h • Onsite

About The Position

Presbyterian is hiring a skilled Nurse Advice Line Clinical Triage Nurse to join their team. This role involves performing clinical triage and review of inbound member and patient calls to the PHP Nurse Advice Line, ensuring services meet clinically appropriate direction and triage. The nurse utilizes clinical skills to coordinate, document, and communicate appropriate clinical advice and triage based on criteria and adopted protocols, covering all levels of acuity in medical presentations. Responsibilities include assisting callers with coordination of care to in-plan providers and appropriate urgent and emergent care, validating and interpreting medical information using evidence-based criteria, and consulting with PHP medical directors on non-emergent cases. The position refers callers to various venues of care, such as primary care, urgent or emergent care, ALS services, or public health services. The role may require working varied shifts and occasional on-call assignments.

Requirements

• Associates degree.
• New Mexico Board of Nursing RN License with Multi-State Compact Licensure status required.
• At least 3 years of RN experience in clinical setting, emergency medicine, urgent care, or managed care experience.
• Experienced analytical skills as applicable to interpret medical records.
• Experience with detailed research, coordination and organizational skills.
• Demonstrated critical thinking skills as evidenced by experience, education, and/or the pre-hire interview process.

Responsibilities

• Receives, triages, verifies, and processes requests for clinical triage and medical advice from health plan members and their representatives.
• Uses clinical protocols to assess advice to callers, and documents discussion and information relayed.
• May work with stakeholders and primary and specialty providers across the state to identify most appropriate direction of care based on call.
• Uses critical thinking to gauge risks, determine acuity of caller s situation and make evidence based decisions on information and advice provided.
• Legally documents all calls and information discussed.
• Records and refers all pertinent information accordingly.
• May collaborate with other resources such as behavioral health clinicians or crisis staff to best direct callers.
• Advises manager of trends in calls and potential quality of care and legal issues.
• Communicates effectively with providers, PHP medical directors, PCSC staff, and other applicable PHS departments to deliver sound and appropriate advice.

Benefits

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system
• Access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees