Care Advice Line RN I

Privia Health

3d•$25 - $30•Remote

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. We are actively recruiting for an RN our remote Care Advice Line, (CAL RN1) to join our rapidly growing Population Health team. The primary role of the CAL RN1 will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage). CAL RN1's will work closely with, and be mentored by senior nurses to assess symptoms/concerns of callers to determine the urgency and type of care needed, refer to or schedule appointments with providers as appropriate, and give health information and advice to callers. The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system. CAL RN1 operate in a team-based model, acting as an extension of the primary care provider.

Requirements

1+ years of RN experience in adult primary care and/or pediatric care in office, clinic, military, home, urgent care or hospital setting.
Associate's degree in Nursing (BSN preferred or willingness to obtain within 24 months).
Nursing program transcripts showing a passing grade in Microbiology with Lab.
Compact Resident RN in good standing, with the ability to apply to non-compact states as needed (expenses reimbursed).
Availability to work 10-30 hours per week, including at least 10 hours on weekends (3 out of 4) and every 3rd holiday. Shifts are flexible and include 2, 4, 8, & 12-hour options.
Exceptional customer service skills.
Strong computer and tech skills.
Excellent communication and listening skills.
Clear, confident communication and listening skills.
Self -motivated and self-disciplined a must.
Willingness to do what it takes to get the job done and make patients, parents and providers the number one priority.
Able to thrive in a quiet, secure home office environment.
Detail-oriented and organized.

Responsibilities

Handle inbound calls from patients and caregivers, providing compassionate and informed triage.
Conduct outbound communications for follow-up and care coordination with multiple healthcare providers and settings.
Consult and coordinate with internal and external team members to assess, plan, implement, and evaluate patient care plans, make appropriate referrals, and provide follow-up as necessary.
Assist with finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
Record member data in Privia’s web-based medical record system and associated EMRs, and/or health portals.
Maintain accurate patient records in Privia's systems and associated EMRs.
Research information online and in Privia’s internal knowledge databases to make the most appropriate triage and care advice decisions.
Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness-related issues.
Accepts feedback and quality improvement initiatives constructively and enthusiastically.
Other care management activities, and duties as assigned and needed (e.g. close “gaps in care,” complex care plans, etc.)
Must comply with HIPAA rules and regulations at all times.
Perform other duties as assigned