NRO Training Specialist

Dine Brands Global

3d•$75 - $85

About The Position

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com. Job Location Type Field - Manage and deliver new restaurant opening training programs, systems, and logistics nationally. Collaborate strategically with Franchise owners, operators, and brand Operations teams to develop a highly skilled workforce capable of delivering exceptional food and service while maintaining brand standards.

Requirements

Accredited certification or degree in Business, Education, Communications, or related discipline, or equivalent professional experience
1-2 years' of restaurant management experience
2-3 years' professional-level training experience in all aspects of restaurant operations
3 or more years of experience with opening new restaurants
Strong verbal, written, and interpersonal communication skills
Strong attention to detail
Good analytical and problem-solving skills
Previous experience at creating professional training tools and assets
Ability and desire to work effectively in a fast-paced, highly collaborative environment
Ability to prioritize, multi-task and meet critical deadlines
Ability to interact in a positive manner with stakeholders at various levels within an organization and display strong customer service skills, diplomacy, and tact
Ability to understand and communicate quickly and accurately
Demonstrated ability to effectively train people with a wide variety of experience and skills
Intermediate knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Familiarity with one or more with web-based meeting and/or instructional platforms such as WebEx, Microsoft Teams, or Adobe Connect

Responsibilities

Collaborates with franchisees and/or company leadership to identify training needs for new restaurant openings.
Develops and recommends strategies to improve new restaurant opening training programs and trainer capabilities.
Coordinates and facilitates virtual and in-person workshops to develop the knowledge and skills of New Restaurant Opening Trainers.
Coordinates and participates in calls, webinars, and meetings with new restaurant opening stakeholders to collaborate and provide guidance on new restaurant opening training strategy, programs, and execution.
Participates in and/or leads the development of training tools, services, and initiatives to drive new and existing operations and marketing programs for new restaurant openings.
Implement and integrate new initiatives and new or revised standard operating procedures into the new restaurant opening training program.
Revises and maintains training materials, process and procedure manuals, and resources for new restaurant openings.
Partner with field support personnel to identify the quantity and locations of training restaurants needed to support the development of new restaurant opening trainers.
Designates New Restaurant Opening Trainer training locations and guides the Training Restaurant leadership in the successful position training of new New Restaurant Opening Trainers.
Coordinates and schedules in-restaurant training at designated training restaurants and/or new restaurants in training for new New Restaurant Opening Trainers.
Plans, manages, and communicates logistics for New Restaurant Opening Contract Trainer project assignments.
Prepares new restaurant opening trainers to deliver training and execute standard operating procedures (SOP).
Utilizes data and information to evaluate the results and effectiveness of the new restaurant opening training programs and provides solutions to drive the quality execution of the programs.
Serves as a New Restaurant Opening Training Team Leader or Position Trainer as needed.
Performs other responsibilities associated with New Restaurant Opening Training as needed.