North America Supply Chain Director

Champion Petfoods•Franklin, TN

1d•$160 - $200

About The Position

Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry across three major geographic regions. We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company. Summary: The North America Supply Chain Director is responsible for leading end to end supply chain operations across the region, ensuring exceptional customer experience, operational excellence, and scalable growth. This role oversees planning, logistics, distribution, order to cash operations, and customer service teams, ensuring that service, cost, quality, and inventory objectives are met. The ideal candidate combines strategic leadership with hands on operational expertise, driving cross functional alignment while building a high performance, customer centric organization. order to cash operations, and customer service teams, ensuring that service, cost, quality, and inventory objectives are met. The ideal candidate combines strategic leadership with hands on operational expertise, driving cross functional alignment while building a high performance, customer centric organization.

Requirements

Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
10+ years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
Strong experience in S&OP/IBP, demand planning, logistics, and 3PL management.
Proven track record of improving service levels, reducing supply chain costs, and driving operational efficiencies.
Demonstrated leadership experience building and managing customer service teams.

Nice To Haves

Master’s degree (MBA or Supply Chain discipline).
Industry experience in CPG, manufacturing, pharma, consumer electronics, etc.
Experience with SAP, Oracle, Kinaxis, Blue Yonder, M3, or similar systems.
Lean Six Sigma certification.

Responsibilities

Lead end‑to‑end North America supply chain operations, including demand planning, logistics, warehousing, distribution, and S&OP/IBP execution.
Develop and execute regional supply chain strategies that improve service levels, reduce cost, optimize inventory, and support growth.
Oversee 3PL and transportation partners; drive KPIs related to on‑time delivery, freight cost, warehouse performance, and inventory accuracy.
Ensure supply chain resilience through risk mitigation planning, capacity modeling, and scenario analysis.
Lead Customer Service organization responsible for order management, issue resolution, returns, credits, and escalations.
Build a customer‑centric culture focused on responsiveness, accuracy, and professionalism.
Own KPIs related to order fill rate, perfect order performance, customer satisfaction, case cycle time, and O2C efficiency.
Partner with Sales, Finance, IT, and Operations to streamline the order-to-cash process.
Serve as the key supply chain point of contact for teams across North America.
Collaborate closely with manufacturing, quality, and finance to ensure fully integrated planning and execution.
Facilitate a robust regional S&OP/IBP process, ensuring alignment between demand, supply, and financial targets.
Utilize Lean, Six Sigma, and digital tools to improve processes, eliminate waste, and enhance visibility.
Champion initiatives that modernize systems, including planning tools, WMS/TMS, and customer-facing platforms.
Drive standardization, scalability, and best practice adoption across the region, and ensure adherence to global Supply Chain Operating standards.
Build, develop, and retain a high-performing supply chain and customer service team.
Provide coaching, performance management, and succession planning to support organization growth.
Foster a culture of accountability, collaboration, and continuous learning.

Benefits

Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
Earnings: Expected base compensation range 160-200k USD, 401K with donation matching.
Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.
Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more!

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