Nordic Spa Concierge

Alyeska Resort•Anchorage, AK

9d•Onsite

About The Position

Simple. Inclusive. Natural. Social We are hiring for the role of Nordic Spa Concierge . This opportunity is located in beautiful Girdwood, Alaska . Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Nordic Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Requirements

Previous Spa, Hospitality, Guest Service or Retail experience.
Excellent verbal communication skills are essential.
Good with numbers, balancing daily sales, data collection.
Comfortable with technology and open to new learning.
Passion for Guest Service and Health and Wellness.

Nice To Haves

Previous reservation software and POS experience preferred.

Responsibilities

Keeping the sense of arrival picture perfect from curb to front desk.
Immediate eye contact and a genuine greeting.
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
Accuracy and attention to detail when making reservations or checking in.
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift.
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.