Non-Medical Case Manager

Struction Solutions • Camp Lejeune, NC

1d • Onsite

About The Position

Struction Solutions, LLC provides mission-driven support services to military members and their families. Our organization is committed to delivering dependable, high-quality services through a professional and compassionate workforce. We support programs worldwide focused on behavioral health, family resilience, transition assistance, and work-life services. We are seeking dedicated professionals who are passionate about supporting wounded, ill, and injured service members and their families. This position is contingent upon contract award . The Wounded Warrior Call Center (WWCC) delivers assistance to wounded, ill, and injured Marines, Sailors assigned to Marine units, and their family members throughout recovery, reintegration, and transition to civilian life or return to duty. The Non-Medical Case Manager (NMCM) provides follow-up assistance for non-medical, non-complex cases that require continued engagement beyond the initial Customer Care Representative (CCR) call. NMCMs manage assigned cases from intake through resolution, ensuring concerns are addressed before transitioning the case back to the CCR for ongoing support.

Requirements

• Bachelor’s degree with a minimum of three (3) years of experience in federal services or non-medical case management OR High school diploma with at least five (5) years of relevant experience supporting service members through case management or related human services work
• Background in counseling, social services, or community-based support roles
• Strong communication and interpersonal skills, including the ability to navigate sensitive conversations
• Solid understanding of Marine Corps culture and values
• Ability to work accurately with detailed records and documentation
• Proficiency in Microsoft Office applications
• Excellent data entry skills with a strong attention to detail
• Must successfully pass a government background investigation, including fingerprinting
• U.S. citizenship is required due to system and facility access
• Valid driver’s license, reliable transportation, and auto insurance required
• Ability to work independently while contributing effectively to a team
• Strong analytical and problem-solving skills
• Professional, empathetic customer service approach
• Clear verbal communication and effective written documentation
• Strong organizational and time-management skills

Nice To Haves

• Prior experience supporting the Wounded Warrior Call Center or similar programs
• Call center or customer support environment experience
• Familiarity with military and veteran-focused community resources

Responsibilities

• Deliver non-medical case management support, including financial, administrative, personal, and transitional assistance
• Track and manage assigned cases until all identified concerns are resolved
• Coordinate follow-up support and ensure smooth case transitions back to CCR staff
• Provide up to 120 days of post–End of Active Service (EAS) support for Recovering Service Members (RSMs), as required
• Accurately document case activity and client concerns in the Marine Corps Wounded, Ill, and Injured Tracking System (MCWIITS)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level