Non-Medical Case Manager

Volunteers of America Southeast Louisiana Inc•Mandeville, LA

18d

About The Position

This position is responsible for providing quality services to consumers living with HIV, ensuring that quality care outcomes are achieved, preparing documentation, and performing related duties as assigned.

Requirements

Bachelor's degree level in a human service-related field and one year case management experience working with individuals living in a community setting is required
Must have a demonstrated willingness to be responsive to the needs of the target population
Excellent verbal and written communication skills and the ability to function as part of a team
Can handle a flexible work environment; have strong decision-making skills.
Travel to other locations as appropriate in the performance of duties and responsibilities.
Current driver’s license issued by state of residence
Current Vehicle Inspection decal
Current vehicle insurance
Current vehicle registration in state of residence
Satisfactory Motor Vehicle Report
It requires the incumbent to have a valid Louisiana Driver’s license and be insurable under the VOA/GNO, Inc.’s vehicle insurance.
Must be able to pass a criminal history investigation, and be able to obtain Cardio Pulmonary Resuscitation, First Aid certifications.

Nice To Haves

HIV knowledge or experience is a plus

Responsibilities

Conducts intakes and assessments on new and existing persons served according to program requirements, i.e., meet quota according to guidelines.
Develop, implement, and monitor individual service plans to ensure persons served are receiving quality services according to the service plan.
Meet in secure, comfortable meeting places outside the office.
Completes reports and documentation as VOASELA and regulatory agencies/funding sources require.
Ensures that quality outcomes are achieved.
Serves as an advocate for consumers receiving services.
Prepares accurate and timely documentation for billing of services.
Keeps supervisory staff apprised of service gaps and assists in efforts to provide needed services.
Participates in program-related training, as required.
Performs related duties as assigned.
Adhere to the designated dress code as stipulated for the specific role.